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SERVICE DESIGN FOR BUSINESS

This course was designed to provide a suite of design thinking modules that are aligned with the design thinking principles. It is targeted for individuals who are employed in organisations who need to rethink the way they manage people by taking on a human-centred approach to management and supervision. The intent is to create a new pool of workforce who takes on human-centred approaches in designing work processes and tasks for their own department/team.

TUESDAY, 17 MARCH 2019

Class Dates:

Sunday, 17 March 2019 &
Sunday, 24 March 2019

Class Timing:

9.00 AM – 5.30 PM

  1. Explain Design Thinking
  2. Explain the Need for Change in this era
  3. Explain the Complexities of the 21st Century Customer
  4. Explain the Consumer or Buyer Decision Making Process
  5. Explain the Marketing Theories
  6. Develop understanding of ethnography and what it is intended to generate
  7. Ideate innovative strategies to address customer needs using the Business Model Canvas
  8. Develop prototypes for service / product delivery
  9. Capture insights and re-define the problem statement.
  10. Identify other opportunities for gathering of new insights.
  1. Explain Design Thinking
  2. Explain the Need for Change in this era
  3. Explain the Complexities of the 21st Century Customer
  4. Explain the Consumer or Buyer Decision Making Process
  5. Explain the Marketing Theories
  6. Develop understanding of ethnography and what it is intended to generate
  7. Ideate innovative strategies to address customer needs using the Business Model Canvas
  8. Develop prototypes for service / product delivery
  9. Capture insights and re-define the problem statement.
  10. Identify other opportunities for gathering of new insights.

2 days (17.25 hours, including Assessment hours)

1.25 (Assessment Hours)
13 (Classroom Training Hours)
3 (eLearning Hours)

Part Time
Full Time

Assumed Experience, Skills, Knowledge and Attitude

Participants are assumed to:

  1. Hold (or have held) positions of Managers or with Supervisory capacity/role for at least 6 months over the last 3 years
  2. Possess at least a GCE ‘N’ Levels or equivalent
  3. Be able to read, write and speak in English (WLPN Level 6 and above)

Knowledge:

  1. Be able to explain business operations in a company

Skills:

  1. Be able to manage employees in accordance with prevailing government legislations
  2. Be able to plan, implement and manage projects at the workplace

During the course application, applicants who do not fully meet the entry requirements, will be subject to a counselling session with the customer service executive.

If the applicant would still like to proceed with their enrolment into the course, he/she will have to sign on the counselling form that they are aware of the requirements and commit to personally put in extra efforts to close the gap (e.g. pairing up with their colleague–where available, etc.)

Managerial

Non-Supervisory

Supervisory

Course Fee: $630.00
GST: $44.10

SkillsFuture Singapore (SSG)

1 January 2019 – 25 December 2020
Payment Type (Approved): Nett Fee (26 Dec 2018)
Course Classification: Approved for All Companies
Type of Funding: Training Grant and Absentee Payroll Only
Support level: CAT B, WSQ, External, PME (CF with AP) Eligible for MCES, SME, WTS
Cost Components:
Course fee per trainee (excluding GST)
$630.00
Total Cost of Training Per Trainee:
$630.00 (excluding GST)

ONLINE ENQUIRY FORM