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DIPLOMA IN TOURISM AND HOSPITALITY MANAGEMENT

Awarded by SSTC Institute

This professional qualification was developed to prepare students to take on various working roles effectively in the ever changing and challenging tourism and hospitality industry.

The broad range of modules designed to provide students a comprehensive, solid, in-depth understanding of the knowledge required as a professional personnel in the tourism and hospitality business.

The industry attachment module offer students opportunities to apply what they have learned in real-life work situations holding various responsibilities in the tourism and hospitality industry.

6 months (Full-Time)
15 hours/week

Excluding Industrial Attachment (6 months) OR Research Project (3 months)

  1. Introduction to the Tourism and Hospitality Industry
  2. Customer Care and Service Quality in the Tourism and Hospitality Industry
  3. Tourism and Hospitality Business Environment
  4. Cost and Financial Accounting for Hospitality Industry
  5. Food and Beverage Operations
  6. Accommodation and Front Office Operations
  7. Marketing for the Tourism and Hospitality Industry
  8. Effective Communication for Tourism and Hospitality
  9. Industrial Attachment* OR Research Project

*Students must satisfy the following requirements to be eligible for the Industrial Attachment component:

  • Must be at least 18 years old
  • Successfully PASSED all 8 modules
  • Maintained their course attendance rate of at least 90%
  • Pass an interview/selection process

Students who did not meet the above requirements OR did not succeed in securing an Industrial Attachment OR were not successful in obtaining approval for the required Work Pass from the Ministry of Manpower, will have to complete a Research Project (3 months).

  • Lecture
  • Interactive tutorials
  • Paired or group learning
  • Practical lessons, if applicable
  • Other interactive activities in line with current best practices

Examinations (60%)

Assignments (40%)

RECOMMENDED AGE: 17 years old on commencement of the course*

RECOMMENDED ACADEMIC LEVEL: Completion of Year 12 or equivalent qualifications.

ENGLISH LANGUAGE: IELTS 5.5 or equivalent

* Students who intend to do an Industrial Attachment (IA) must be at least 18 years old on commencement of the IA.

Students must successfully pass ALL 8 modules and successfully complete the Industrial Attachment (6 months) or Research Project (3 months) in order to obtain a diploma.

[DTHM001] Introduction to the Tourism and Hospitality Industry

This module aims to equip students with a comprehensive introduction to the tourism and hospitality environment and industry. Student should be able to explain the key elements of products and services of the tourism and hospitality industry. Students will gain knowledge of the main theories and concepts that underpin the field of tourism and hospitality.

[DTHM002] Customer Care and Service Quality in the Tourism and Hospitality Industry

This module looks at the changing customer and its relationship with the tourism and hospitality industry. Students will appreciate the importance of service quality in the tourism and hospitality industry and be able to explain the role of the customer care and the impact the customer has on the industry.

[DTHM003] Accommodation and Front Office Operations

This module looks at the operations of accommodation businesses and the front office. Students will be introduced to the basic operations of accommodation businesses and understand topics which includes receiving and processing reservations for hospitality products or services, providing bell desk or concierge, arrival and departure services to guest in commercial accommodation establishments.

[DTHM004] Cost and Financial Accounting for Hospitality Industry

This module looks at the costs and financial aspects of hospitality businesses and their operations. The aim of this module is to impart basic concepts of financial accounting. Students will be able to read financial report, do simple analysis of financial standing of a company, understand costing concepts and its application in tourism and hospitality industry.

[DTHM005] Food and Beverage Operations

This module introduces students to the food and beverage industry, and the various types of food and beverage operations and systems. Students will also be introduced to the importance and the role of the food and beverage sector in the tourism and hospitality industry.

[DTHM006] Tourism and Hospitality Business Environment

This module introduces students to the business environment of the tourism and hospitality industry. Students will learn the economic, social, physical and legal concepts critical to the management of tourism and hospitality operations, and challenges that businesses in the industry face. Other topics include tourism demand and supply employment and types of organizations as well as investment in both the private and public sectors.

[DTHM007] Marketing for the Tourism and Hospitality Industry

This module introduces students to the fundamental concepts and applications of hospitality and tourism marketing. Its aim is to develop the students’ understanding on marketing issues and its impact on products and services in the tourism and hospitality industry. Students will learn about the unique marketing in the tourism and hospitality industry, service characteristics, market segmentation, market positioning, target marketing and the Eight Ps of marketing in the hospitality and tourism industry.

[DTHM008] Effective Communication for Tourism and Hospitality

This module focuses on teaching students to adopt effective communication methods in different departments, roles and hospitality organisations. Students need to be able to understand the importance of enhancing professional skills as well as utilising the right technological tools to liaise and communicate with key stakeholders. Besides the benefits and developments of communication, students will identify and assess communication challenges facing various organisations.

[DTHM009] Industrial Attachment

The industry attachment module offer students opportunities to apply what they have learned in real life work situations holding various responsibilities in the tourism and hospitality industry. Alternatively, student will undertake a supervised research project of their choice.

[DTHM010] Research Project

The purpose of this module is for students to engage in sustained research in a specific field of study. The module enables students to demonstrate the ability to identify a research theme, to develop research aim, objectives and outcomes and to present the outcomes of such research in both written and verbal formats. It also encourages students to reflect on their engagement in the research process and provide recommendations for future and personal development.

All students need to attend at least 75% of classes. Students’ Pass holders are required to maintain an attendance of 90% and above to meet the Immigration and Checkpoints Authority requirement.

FEES

Fees effective from 4 January 2019.

FEE COMPONENTAMOUNT
Course Fee$4,388.00
Hospitalisation & Surgical Insurance$100.00
Administrative FeeS$300.00
Assessment FeeS$450.00
Course MaterialsS$350.00
Fee Protection Scheme (FPS)S$69.85
Application FeeS$500.00
Goods & Services Tax (GST)S$431.05
TOTALS$6,588.90

Note: Fees are subject to change without prior notice.

DTHM – Brochure

Last updated 21 January 2019

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