DEVELOP PEOPLE MANAGEMENT STRATEGIES USING DESIGN THINKING
This course was designed to provide a suite of design thinking modules that are aligned with the design thinking principles. It is targeted for individuals who are employed in organisations who need to rethink the way they manage people by taking on a human-centred approach to management and supervision. The intent is to create a new pool of workforce who takes on human-centred approaches in designing work processes and tasks for their own department/team.
At the end of this course, learners would have gotten several learning experiences in developing people management strategies using design thinking. A competent individual will be able to perform the following after completing this course:
- Develop contextual (i.e. organisational, Industrial and legal) understanding of the relationship between high level strategy and the development and implementation of team plans and processes
- Analyse how companies develop the relationship between high level strategy the development and implementation of business systems and processes to support corporate governance
- Develop understanding of the various organisational policies and procedures relating to the development of departmental or business unit strategies, and corporate governance compliance management
- Develop understanding of various legal (e.g. MOM regulations, etc.) and ethical considerations relating to corporate governance
- Identify sources and develop understanding of relevant professional or industry codes of practice and standards relating to corporate governance
- Develop understanding of the implications and impact on employees and the organisation arising from team planning process and corporate governance management process and their roles as managers to ensure that goals are achieved
- Identify trends and issues impacting team performance and develop team operational plans to achieve team objectives
- Develop understanding of various leadership strategies that can impact team performance
- Develop team operational plans to achieve team objectives
- Support team leaders understanding and managemnet of trends and issues impacting team performance and develop team operational plans to achieve team objectives
- Assess emotional states of team leaders and respond appropriately to emotional cues when leading team leaders to ensure individual needs are addressed
- Facilitate team leaders’ involvement in the development of departmental or business unit strategies to achieve business objectives and how managers are involved
- Develop strategies to communicate organisational values, expectations, strategic priorities to stakeholders to garner their support and buy-in
- Promote demonstration of organisational values and expectations of behaviour in the workplace
- Develop engagement strategies at relevant touchpoints for various personas to achieve business unit goals
- Develop and modify systems and processes to improve compliance management on corporate governance and social responsibilities requirements
- Develop a social media strategy to achieve its objectives. (note: This includes devlping a strategy for an integration of social media platforms, usage protocols, and evaluative measures.)
- Create a prototype of the social media platform that provides the experience of the touchpoint to achieve its objectives
- Model leadership and behaviours to demonstrate application of organisational values, behaviours and governance priorities in all actions
- Engage in regular self-reflection to identify own areas for improvement in leading strategy planning
- Improve own strategy planning skills by subscribing to diverse learning channels and participating in peer review platforms to enhance workplace performance
- Underpinning knowledge on Design Thinking in Managing People
This section will cover the underpinning knowledge including: need for change in this era of Industry 4.0; managing the VUCA environment and its risks; Design Thinking basics; Systems Thinking basics; organisational journey and its pivotal moments.
- Create the “human centric” leader in you
This section focuses to look at one’s own professional life and how the learner may be able to start pivoting to a more human centric role.
- Develop strategies to achieve business outcomes
In this section, learners are taught the basics of running an organisation; covering concepts of goal cascading, high level strategy development and implementation of business systems and processes to support corporate governance, usage of policies and procedures, laws and ethics, etc.
- Understand an employee of the business
In this section, learners dive deep into the understanding of a specific persona to help learners understand the process that one goes through from the time one is made aware of the change till the change has been implemented.
- Develop People Management strategy using Design Thinking
This section is where learners will make use of various brainstorming tools to contribute new ideas to address certain touchpoints in People Management and to create better experiences at work, in alignment with the business strategies and goals.
- Develop People Management prototypes
In this section, ideas with an identified solution are then developed into an actual prototype that needs to be presented to the class.
- Develop Self for Sustainable Change
This final section addresses the “Learning to Learn” where learners are asked to identify the skills required to develop human-centric business strategies to promote engagement, ownership and goal achievement and how they can acquire these skills after this course has ended.
Assumed Experience, Skills, Knowledge and Attitude
Participants are assumed to:
- Hold (or have held) positions of Managers or with Supervisory capacity role for at least 6 months over the last 3 years
- Possess at least a GCE ‘N’ Levels or equivalent
- Be able to read, write and speak in English (WLPN Level 6 and above)
- Be able to explain business operations in a company
- Be able to manage employees in accordance with prevailing government legislations
- Be able to plan, implement and manage projects at the workplace
During the course application, applicants who do not fully meet the entry requirements, will be subject to a counselling session with the customer service executive.
If the applicant would still like to proceed with their enrolment into the course, he/she will have to sign on the counselling form that they are aware of the requirements and commit to personally put in extra efforts to close the gap (e.g. pairing up with their colleague–where available, etc.)
ONLINE ENQUIRY FORM