This course was designed to provide a suite of design thinking modules that are aligned with the design thinking principles. It is targeted for individuals who are employed in organisations who need to rethink the way they manage people by taking on a human-centred approach to management and supervision. The intent is to create a new pool of workforce who takes on human-centred approaches in designing work processes and tasks for their own department/team.


Class Dates:

Saturday, 16 March 2019 &
Saturday, 23 March 2019

Class Timing:

9.00 AM – 6.00 PM

  1. Explain the relationship between communication, professional competence, and decision making at the managerial level

    This section aims to provide a general understanding of the relationship between communication, professional competence, and decision making, driving the message that managing a department requires the sound and effective communication, professional competence, and good decision making processes.

  2. Demonstrate leadership skills in the workplace

    This section focuses on the various types of leadership styles and how it will affect the way work is being delivered by the department and also how it may affect the work culture in the organisation.

  3. Apply design thinking in managing teams

    This section aims to provide the basic understanding and concepts of design thinking specifically in the areas of principles, tools and processes for implementing design thinking.

  4. Assess own performance as a manager

    This section provides a self-check on how to ascertain own capabilities in adopting design thinking processes including personal strengths and weaknesses, communication styles, etc.

  5. Identify different communication styles in the workplace and how to manage them

    This section covers the critical component of design thinking – communication. It aims to cover the various verbal and non-verbal communication that happens in the workplace and is aimed to drive a message that it is essential to know and understand one’s communication styles and how it affects others with different communication styles.

  6. Delegate work to staff using emotional intelligence

    This section covers the basic understanding of delegation and how it should be administered in an organisation.

  7. Apply decision-making models at the workplace

    This section covers various decision-making models that a manager may adopt at the workplace.

  8. Brainstorm and create a prototype of a solution

    This section where the learners are exposed to brainstorming and creating a prototype (i.e. a visual representation) to provide an experience of the solution to aid in the administering of the workplace solution.

  9. Identify steps and tools in delivering and implementing solutions

    This section addresses the need to package and present their solutions to the management and other stakeholders.

2 days (18 hours)

1 (Assessment Hour)
15 (Classroom Training Hours)
2 (eLearning Hours)

Part Time
Full Time

Assumed Experience, Skills, Knowledge and Attitude

Participants are assumed to:

  1. Hold (or have held) positions of Managers or with Supervisory capacityrole for at least 6 months over the last 3 years
  2. Possess at least a GCE ‘N’ Levels or equivalent
  3. Be able to read, write and speak in English (WLPN Level 6 and above)


  1. Be able to explain business operations in a company


  1. Be able to manage employees in accordance with prevailing government legislations
  2. Be able to plan, implement and manage projects at the workplace

During the course application, applicants who do not fully meet the entry requirements, will be subject to a counselling session with the customer service executive.

If the applicant would still like to proceed with their enrolment into the course, he/she will have to sign on the counselling form that they are aware of the requirements and commit to personally put in extra efforts to close the gap (e.g. pairing up with their colleague–where available, etc.)


Course Fee: $630.00
GST: $44.10

SkillsFuture Singapore (SSG)

8 August 2018 – 7 August 2020
Payment Type (Approved): Nett Fee (01 Oct 2018)
Course Classification: Approved for All Companies
Type of Funding: Training Grant and Absentee Payroll Only
Support level: CAT B, WSQ, External, PME (CF with AP) Eligible for MCES, SME, WTS
Cost Components:
Course fee per trainee (excluding GST)
Total Cost of Training Per Trainee:
$630.00 (excluding GST)